Refund policy

We offer a 30-day return window from the date your order is delivered.

Eligibility

To be eligible, items must be:

• Unworn, unused, and unwashed
• In original condition with tags attached
• In original packaging
• Accompanied by proof of purchase

We reserve the right to reject returns that do not meet these conditions.

How to Start a Return

To initiate a return, email hello@water-the-plant.com with:

• Order number
• Reason for return

Returns must be approved before shipping. Items sent back without approval will not be accepted.

 

Exchanges & Store Credit 

We strongly encourage exchanges or store credit.

• Faster processing
• No risk of missing out on stock

Refunds 

Refunds are accepted but:

• Return shipping costs are borne by the customer
• Original shipping fees are non-refundable

Refunds are processed after inspection and approval.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We are not responsible for lost return parcels without tracking

Non-Returnable Items

We do not accept returns for:

• Sale / discounted items
• Gift cards
• Custom / made-to-order items (POD)
• Personal care products

Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Include photos for verification

We will prioritise replacements or full resolution at no cost.

Abuse Protection (Quiet but Powerful)

We reserve the right to:

• Reject returns that show signs of wear
• Limit returns from accounts with excessive return activity
• Refuse service in cases of abuse

EU Customers 

For orders shipped to the EU:

• You may cancel or return within 14 days, no reason required
• Standard return conditions still apply
  
  

Refund Processing

• Refunds are issued to the original payment method
• Processing time: up to 10 business days after approval
  
  

If you haven’t received your refund after 15 business days, please contact: hello@water-the-plant.com